Last updated: June 25, 2026
From our small team at Bitgarden: thank you for your trust. It means a lot.
Since we don't know all of you personally, we need to put some Terms of Service in place to keep things simple for everyone. We'll keep this in plain English and skip the confusing legalese wherever we can.
When we say "Company," "we," "our," or "us," we're referring to Milky Way Creative Inc., the Ontario, Canada company behind Bitgarden.
When we say "Services," we mean any product made and maintained by us. This currently includes the Bitgarden browser extension, the dashboard at app.bitgarden.ai, and the marketing site at bitgarden.ai. As we add new products, they're covered too.
We may update these Terms from time to time. Typically the changes just clarify something or link out to a more detailed policy. For anything significant, we'll send you an email if you're an active user.
When you use Bitgarden, now or in the future, you're agreeing to the latest Terms of Service.
If you violate any of these terms, we may suspend or close your account. That's broad, and it requires a lot of trust in us. We try to earn that trust by being open about who we are and how we work, and by keeping the door open to your feedback any time.
You must be at least 16 years old to use Bitgarden.
You're responsible for keeping your account secure. We can't and won't be liable for any loss caused by your failure to look after your credentials. Since we use Google and Apple sign-in, we recommend enabling two-factor authentication on your respective accounts.
You're responsible for all activity that happens under your account, and for the content of the memory and seedlings you put into it.
You must be a human. Accounts created by bots or automated methods aren't allowed.
You may not use Bitgarden for anything illegal, for harassing or harming others, for circumventing our quota or billing controls, for reverse-engineering or scraping the Service.
If you're on the free tier, it's really free. We don't ask for your card, and just like with paying customers, we don't sell your data.
If you upgrade to a paid plan, we charge your card immediately, and your billing cycle starts on that day. For changes between paid plans, the new rate kicks in at your next billing cycle.
All fees are exclusive of taxes. Where we're required to collect them, we will. Otherwise, taxes are on you.
Paid subscriptions renew automatically until you cancel. You can cancel at any time from your dashboard. Cancellation takes effect at the end of your current billing period, so you keep access until then.
We don't refund unused time or partial billing periods. We don't pro-rate downgrades.
If a payment fails, we may pause access to paid features until it's resolved. We'll let you know and retry the charge in line with standard practices.
You're responsible for cancelling your own account. There's a cancellation control in your dashboard - a no-questions-asked link.
When you cancel, your content becomes inaccessible immediately. It's permanently deleted from our active systems within 30 days, and from our backups within another 30 days. After that, it's gone.
We have the right to suspend or close your account for any reason at any time.
Verbal, written, or other abuse - including threats - directed at our team will result in immediate termination.
We're committed to keeping Bitgarden running as long as we possibly can. That includes maintaining security, privacy, and support for legacy features. But sometimes a feature becomes technically impossible to keep, or we redesign part of the Service because we think we can do better. We reserve the right to modify or discontinue any part of the Service, with or without notice.
Sometimes we change pricing. We try to grandfather existing customers when we can. If we do change prices for existing customers, we'll give at least 30 days' notice by email.
Your use of Bitgarden is at your own risk. We provide it on an "as is" and "as available" basis. We don't offer service-level agreements — but we take uptime seriously.
We protect your data through encryption in transit and at rest, access controls, and regular review of our security practices. Details are in our Privacy Policy.
When you use Bitgarden, you're trusting us with personal information. We take that trust seriously. Our team accesses your data only as described in the Privacy Policy:
→ To deliver the personalization Service — your memory and the pages you personalize are sent to our language-model provider, Anthropic, for processing.
→ To help you with support requests.
→ To safeguard the Service — looking at logs and metadata to prevent abuse and ensure security.
→ When required by law.
We use third-party providers (Anthropic, Google Cloud, Stripe, Railway, Webflow) to run Bitgarden.
A core part of Bitgarden is that the personalized text and tooltips you see are generated by a third-party large language model, not written by us. A few things to know:
→ AI-generated text can contain mistakes, hallucinations, or things that don't reflect the source page accurately. We don't review the output before it reaches you.
→ Personalization is applied on your end, in your browser. The original webpage isn't changed, and the personalized version is visible only to you.
→ Don't rely on personalized output for decisions that matter — health, finance, law, anything consequential. Always check the original source for content like that.
→ You're responsible for what you put in your memory. Don't include sensitive personal data you don't want processed by an AI provider, and don't include information about other people without their consent.
You own your memory, your seedlings, and everything else you put into Bitgarden. We claim no intellectual property rights over your content.
You give us a non-exclusive, royalty-free license to host, store, process, and display your content for the sole purpose of operating the Service for you.
You may not reproduce, copy, sell, or resell any part of Bitgarden or access to it without our written permission.
We design Bitgarden and write the software behind it. Bitgarden, the extension, the dashboard, and our underlying technology are ours, protected by the usual IP laws. You get a limited, revocable, non-transferable license to use the Service in line with these Terms.
If you send us feedback or ideas about Bitgarden, we may use them however we want, with no obligation back to you.
We design Bitgarden carefully, based on our experience and your feedback. But no service pleases everyone, and we don't guarantee it'll meet your specific needs.
We test new features before shipping them. As with any software, there will be bugs. We track the ones reported to us and prioritize anything related to security or privacy. Not every bug will get fixed.
We've mentioned liability throughout — but here it is in one place.
You expressly understand and agree that the Company will not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses (even if we've been advised of the possibility), resulting from your use of, or inability to use, the Service.
Our total liability to you for any claim related to the Service is capped at the greater of (a) what you paid us in the 12 months before the event that gave rise to the claim, or (b) CAD $100.
In other words: choosing to use Bitgarden is making a bet on us. If the bet doesn't work out, that's on you, not us. We do our best to be as safe a bet as possible — through careful business management, investments in security and infrastructure, and by genuinely caring about you and your data. Thank you for trusting us.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute related to these Terms or the Service goes to the courts in Toronto, Ontario, unless an applicable law gives you the right to bring a claim somewhere else.
We may update these Terms from time to time. The latest version is always the one that applies. For anything significant, we'll let you know by email.
If you have a question about any part of these Terms, contact us here.
Powering a more creative, fun, and useful internet for everyone.
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